Analyze Topics and Track Business Performance

With the new Topic Analysis dashboard, you can analyze the trending topics and learn how different areas of your business are performing.

Where: This change applies to Lightning Experience in Performance, Partner Developer, Enterprise, Developer, and Unlimited editions where Salesforce Surveys is enabled.

Who: To create an app from the Customer Lifecycle Analytics template, you must have the Customer Lifecycle Analytics Plus add-on license.

Why: Topics group survey data by common themes. When you filter data by a topic, all the survey data tagged with the topic appears on the dashboard. Intuitive visualizations give you valuable insights about what’s important to your customers.

Topic Analysis dashboard

How: Go to Analytics Studio, click All Items, select the Apps tab, and click your app. Click the Dashboards tab and open the Topic Analysis dashboard.