Analyze Topics and Track Business Performance
Where: This change applies to Lightning Experience in Performance, Partner Developer, Enterprise, Developer, and Unlimited editions where Salesforce Surveys is enabled.
Who: To create an app from the Customer Lifecycle Analytics template, you must have the Customer Lifecycle Analytics Plus add-on license.
Why: Topics group survey data by common themes. When you filter data by a topic, all the survey data tagged with the topic appears on the dashboard. Intuitive visualizations give you valuable insights about what’s important to your customers.
How: Go to Analytics Studio, click All Items, select the Apps tab, and click your app. Click the Dashboards tab and open the Topic Analysis dashboard.