Transform Customer Experience with Customer Lifecycle Maps
Where: This change applies to Lightning Experience in Performance, Partner Developer, Enterprise, Developer, and Unlimited editions where Salesforce Surveys is enabled.
Who: To create a map, users need the Salesforce Surveys Advanced Features permission, available with the Salesforce Feedback Management license.
Why: To gain actionable insights into customer perception across stages, use the Customer Journey Maps in the Customer Lifecycle Analytics template.
How: Enable the Customer Lifecycle Maps setting on the Survey Settings page. Get up and running with the following sample maps.
On the Customer Lifecycle Maps setup page, create a map (1), define stages (2) within the map, and associate survey questions with each stage (3).