Update Email Alerts That Use Corrected Approval Merge Fields
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions.
How: In each approval process, check for email alerts in the approval actions, rejection
actions, final approval actions, final rejection actions, and recall actions.
For each email alert, check whether the email template contains any updated merge fields, such as {!ApprovalRequest.Status} or {!ApprovalRequest.Process_Approver}. Update the email templates as needed to accommodate the corrected values. This table lists the corrected merge fields.
| Merge Field | Incorrect Value | Correct Value |
|---|---|---|
| Approval Process Step Name {!ApprovalRequest.Process_Step_Name} |
“ApproveEnd” or “RemovedEnd”. | Name of the current step. |
| Approval Step Approver {!ApprovalRequest.Process_Approver} |
Approver from the previous step. | Approver from the current step. |
| Approval Step Approver ID {!ApprovalRequest.Process_Approver_Id} |
User ID of the approver from the previous step. | User ID of the approver from the current step. |
| Approval Step Assignee {!ApprovalRequest.Process_Assignee} |
Assigned approver from the previous step. | Assigned approver from the previous step. |
| Approval Step Assignee ID {!ApprovalRequest.Process_Assignee_Id} |
User ID of the assigned approver from the previous step. | User ID of the assigned approver from the current step. |
| Approval Step Comments {!ApprovalRequest.Comments} |
When left blank, comments are from the previous step. | When left blank, comments are blank. |
| Approval Step Response Date {!ApprovalRequest.Response_Date} |
Date when the previous step was acted upon. | Date when the current step was acted upon. |
| Approval Step Status {!ApprovalRequest.Status} |
Approval status after the previous step. | Approval status after the current step. |