Save Clicks in the Dispatcher Console

Work smarter and faster in the appointment list in the dispatcher console. Select appointments from different views and open the selected list with a single click. Hover over appointments and view details, or add icons that communicate information visually.

Where: This feature applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with the Field Service Lightning managed package installed.

Why: Select appointments with different filters, and click a link to see what’s selected. You can also undo what’s selected with a single click (1). When you hover on an appointment’s information icon, you can see additional details, such as an address (2). And you can display Gantt icons or icons from a custom formula field in the appointment list (3).

Enhancements to the appointment list.

How: To show extra appointment details, add fields to the Service Appointment List Preview field set. To display icons, add the Gantt icon field or a custom formula field to the Service Appointment List Columns field set.