Manage Loads for Your Trucks and Workers
Where: This feature applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with the Field Service Lightning managed package installed.
Why: If you create Count work rules using relevance groups, you can refine how the limits apply. For example, you can create shorter daily schedules for less experienced workers.
How: Define Count work rules manually, or use the Lightning custom component from the managed package. You can add multiple Count work rules to a scheduling policy, including up to four rules that count custom fields.