Respond with a Dynamic Channel Menu

Show, hide, or reorder channel selections as customers browse your website for a more dynamic experience. Change the channel options offered based on your criteria with our Reordering API.

Where: This change applies to Lightning Experience in Professional, Performance, and Unlimited editions.

Why: A dynamic Channel Menu lets you respond to customer actions on your website. Surface a Sales chat deployment or a Call button when they scroll a new product page. Offer white-glove assistance via a chat deployment or web URL if they add items to a shopping cart. Set up specific deployments for all your runtime local changes to the Channel Menu.

A screenshot of a custom action button and Channel Menu for a new product page.

How: The API updates which channel options are displayed and changes the action button as customers interact with your website.