Respond with a Dynamic Channel Menu
Where: This change applies to Lightning Experience in Professional, Performance, and Unlimited editions.
Why: A dynamic Channel Menu lets you respond to customer actions on your website. Surface a Sales chat deployment or a Call button when they scroll a new product page. Offer white-glove assistance via a chat deployment or web URL if they add items to a shopping cart. Set up specific deployments for all your runtime local changes to the Channel Menu.
How: The API updates which channel options are displayed and changes the action button as customers interact with your website.