Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Einstein Case Classification: Lookup Field Support and a New Lightning Component

Einstein Case Classification now predicts lookup field values in addition to checkboxes and picklists. It’s now possible to identify cases whose field predictions didn’t meet the confidence threshold. Field recommendations have moved to a new Lightning Service Console component.