Say “Bonjour” to Multi-Language Bots

Train your bot to speak to your customers with our multi-language enhancements. Einstein Bots now supports the following languages: English, Spanish, French, German, Italian, Portuguese. The following languages are in beta: Chinese Simplified, Chinese Traditional, Japanese.

Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to Salesforce orgs with both Service Cloud and Chat user licenses, or to orgs with Digital Engagement user licenses. Each applicable org is provided with 25 Einstein Bots conversations per month for each Chat or Digital Engagement user with an active subscription.

How: Setting a language for the bot is now required. You can select a language for a new bot during the New Bot Setup Flow. You can assign a language to previously created bots by editing the Bot Information section of the Bot Overview page.

An image of the Bot Wizrd with Language as required. An image of updating a bot language.