Maintain Your Bot with Bot Builder Upgrades
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
Who: Einstein Bots is available to Salesforce orgs with both Service Cloud and Chat user licenses, or to orgs with Digital Engagement user licenses. Each applicable org is provided with 25 Einstein Bots conversations per month for each Chat or Digital Engagement user with an active subscription.
- Pan Mode was removed, but you can click and drag throughout the model, or use arrow buttons and tabs for greater accessibility.
- A green circle over the corner of the icon identifies those dialogs with intent enabled.
- Collapsing at the parent shows the number of direct child dialogs attached to that parent dialog.
- Hovering over a rule dialog step shows the criteria included in the rule.