Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Salesforce Einstein: Better Results in Einstein Search, Detect Text in Images with Einstein OCR, and Better Predictions with More Algorithms and Data in Einstein Discovery
Read up on the latest ways to get Einstein working for you.
You can turn on Einstein Search at no additional cost and benefit from all it has to offer. Complete all the steps outlined by a clearer setup process. Learn how to use natural language search by following examples. See improved recommended results on the mobile app.
Opportunity Score is the field name everywhere scores appear. Field-level security controls which scoring factors sales reps see. Einstein Opportunity Scoring models now include products, quotes, and price books. Einstein Lead Scoring models now include leads’ activity data. And Einstein Account Insights lets reps know when companies are cutting costs.
Recommend chat replies based on similar closed chats to busy support agents, and receive knowledge article recommendations in five new languages. Help support agents wrap up cases faster with field value recommendations that are based on chat data and closed case fields. Troubleshoot faster with Enhanced Bot event logs, and integrate skills-based routing so your bot can help your customers more quickly. Reach more customers on bots with nine new languages and Facebook Messenger support. Receive Einstein Case Classification predictions on lookup fields as well as checkboxes and picklists, and identify cases whose field predictions didn’t meet the auto-update confidence threshold.
Delete the Object Detection data stored in your inactive Salesforce orgs. Objects are detected by models with the highest accuracy. Admins have more information about their models and datasets. Use all records list and related lists to view Einstein Object Detection records easily.
Get the best predictions from three modeling algorithms. Create accurate models using random forest algorithms (pilot). Crunch up to 100 million rows of data.
Use pre-built voice skill sets to get Einstein Voice Assistant set up in record time, and give your users more voice interaction options with new skill types and object availability. Your users can also give feedback on their Einstein Voice Assistant experience.
Make your prediction results more relevant by choosing which records you want Einstein to score. Run reports so you can explore the data being used in your prediction. Save time when you enable or disable predictions directly from the prediction scorecard. Use Data Checker for even more field and record types.
Not a data scientist or machine-learning expert, but still want to integrate AI into your apps? Use the Einstein Platform Services APIs to easily AI-enable your apps with image recognition and natural language processing. Using the Einstein Vision APIs, you can leverage pre-trained classifiers or train custom classifiers to solve a vast array of image recognition use cases. With the Einstein Language APIs, you can harness the power of natural language processing to analyze text and infer the sentiment or intent behind the text. Make your apps smarter and look like a genius at the same time.
Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.