Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Channels: Voice for Service, Embedded Channel Menu Preview, Chat Header Redesign, and Canadian Short Codes

Talk with your customers using Service Cloud Voice, a new product that integrates the power of Salesforce with the telephony services of Amazon Connect. See your Embedded Channel Menu branding and label choices with a live preview. Enhance your standard header for Embedded Chat. Reach more customers quickly with Short Codes for Messaging in Canada.