Get a Sense of How Your Customers and Prospects Feel
Where: This change applies to Einstein Analytics in Lightning Experience and Salesforce Classic. Einstein Analytics is available in Developer Edition and for an extra cost in Enterprise, Performance, and Unlimited editions.
How: If you haven’t already done so, enable Data Prep (Beta) in your org. For more information, see Prepare Data with the Next Generation of Data Prep (Beta).
In a Transform node of a Data Prep (Beta) recipe, select the dimension column in Preview, and then click the Detect Sentiment transformation.
Preview shows “Sentiment TBD” in the new column.
This transformation supports English text only. It processes non-English text as English and ignores images, including emojis. The transformation returns a null if the sentiment can’t be determined, such as when the input value is null. Typically, the transformation generates the correct sentiments, but the results can vary based on the data. For example, text without sentiment (such as IDs, nouns, addresses, and alphanumeric values) can return unexpected results.