Say Goodbye to the Shield Encryption Limitation for Einstein Search Personalization (Beta)

You can now turn on Einstein Search personalization with Shield Platform Encryption enabled for your Salesforce org. Shield Platform Encryption is no longer a restriction.

Where: This change applies to Lightning Experience and all versions of the Salesforce mobile app in Professional, Enterprise, Performance, and Unlimited editions.

Who: Orgs with Shield Platform Encryption enabled can turn on personalization.

To turn on personalization, your org must meet these requirements:

  • Enterprise, Performance, or Unlimited edition
  • Lightning Experience is enabled

How: To enable personalization:

  1. From Setup, enter Einstein Search in the Quick Find box, then select Enable Einstein Search.
  2. Select Turn on Personalization (Beta).
  3. Click Save.