Optimize Button in Einstein Case Classification Was Removed
To simplify the Case Classification setup, we streamlined some options and removed the
Optimize button.
Where: This change applies to Lightning Experience and Salesforce Classic. Einstein for
Agents is available for an extra fee in Lightning Experience in Enterprise and Unlimited
editions. Setup for Einstein Case Classification is available only in Lightning
Experience.
Note
Einstein Case Classification is not available in the Salesforce Government Cloud.