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Set Up Bots Faster and with Less Preparation

Jumpstart bot implementations without adding 20 utterances or turning on Einstein to create an intent model for your bot. On dialog intents, you can choose to enter a few keywords that exactly match utterances used by customers. This “exact match” option helps you test and deploy simple bots faster. Exact match ignores capitalization but doesn’t overlook spaces or punctuation.

Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Chat user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Chat user with an active subscription. To make full use of the Einstein Bots Performance page, you also need Service Cloud Analytics.

Why: It might not be necessary for your business goals or timeframe to use Einstein to train your bot to understand your customers. You must first add at least 20 unique utterances to each dialog intent. After 150 utterances are added, you can turn on Einstein to use natural language processing. When Einstein is off, your bot exactly matches customer inputs with an utterance from a dialog intent.

Einstein Bot Builder with On and Off button highlighted.