Understand Conversation Design with a Dialog Map
Spot each conversation’s turns, references, and rule conditions with an easy-to-use
visual representation. Build and create dialogs in Dialog Details, then switch to Map to see the
conversation’s configuration and framework. Dialog Map is read-only, so you can’t create or update
dialogs from it.
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
Who: Einstein Bots is available to orgs with both Service Cloud and Chat user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Chat user with an active subscription. To make full use of the Einstein Bots Performance page, you also need Service Cloud Analytics.
Why: Dialog Map shows you each conversation at a glance.
