Access Tracking Details for an Individual Email in Outlook

Sales reps can now see how a prospect or customer engaged with a specific email without searching through all tracked emails. As a rep moves through sent email, each email shows a summary of the tracking information with a link to more details.

Where: This change applies to Salesforce Inbox on desktop, available for an extra cost in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions.

How: If you use the default email application pane, the new Email Tracking - Individual Receipt component is automatically added to the Related tab for users with an Inbox license.

Individual email tracking on the Related tab in the Gmail integration.

If you’ve created custom email application panes, use Lightning App Builder to add the Email Tracking - Individual Receipt component to a tab with Read mode.