Power Up Your Macros with Conditional Instructions

Help agents be more productive with smart macros in Lightning Experience that include conditional instructions. Add expressions that control which instructions execute.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.

Why: In Macro Builder, build conditional logic using IF, ELSEIF, and ELSE expressions. Add instructions that execute when any or all of the conditions in an expression are met. To create more complex logic, you can group conditions and add multiple ELSEIF statements. Example of a logic pane with conditions and instructions.