Lightning Flow for Service: All the Right Guidance, All in One Place

Show workers the logical next steps in one easy-to-find location: the Actions & Recommendations component. Previously known as the Guided Action List, we gave this component a new name to match its new capabilities. Your agents see a to-do list that includes screen flows, quick actions, and Next Best Action recommendations. And you can show the list on more Lightning pages, giving your users the guidance they need where they need it.