Release Notes

Streamline Mobile Navigation with Deep Linking
Your mobile workers rely on their mobile devices to perform complex tasks, and some of those tasks require them to navigate between multiple apps. Use deep linking to take users to a specific screen in the app. Create a link to the screen or tab you want your users to view, and then add the link to an app, email, or website. When a user taps the link on a mobile device, it launches in the Field Service Lightning mobile app.

Choose When to Send Service Appointment Notifications
Your service resources might not need to know about a new appointment right away, especially if you’re scheduling many appointments in advance. Instead, notify users when it’s most helpful—when they’re assigned a service appointment or when they’re dispatched for the appointment.

Upload Multiple Images to Get the Full Picture
Use your image upload flow to capture and select several images at once. Swipe to move between images, or see all of them together in the gallery view. In each image’s detail view, you can add a description or delete the image.

View Files on Android
The Files related list is now available on Android devices. Previously, if you added the Files related list to a page layout, it displayed only on iOS devices. To view images and other files that are attached to a record, navigate to the record, tap Related, and scroll to Files.

Other Changes in the Field Service Lightning Mobile App
Look for these improvements to the app.

Field Service Lightning Mobile App: Deep Linking, Appointment Notifications on Dispatch, and Enhancements to Image Upload