Einstein for Service: Faster Set Up, Bot Profiles, Conversation Maps, and Smarter Bot-to-Agent Transfers
Einstein Bots support your agents and help your customers. Set up and
test bots faster with fewer utterances and without intent models. Customize what your bots can do
and access with custom profiles. Understand conversational design with visual representations on
maps. Transfer bot conversations to the right agents by overriding default queues on chat buttons
and channel IDs.

