Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Merge Cases into a Single Record (Beta)
How: In a Cases list view, select two or three cases, and click Merge Cases. You can merge cases from custom list views as well. You can’t merge from the Recently Viewed list, but you can merge from the Recently Viewed Cases list.
You can also start a merge from within a case and add the other cases to merge.
Select the field values to merge into the master.