Collect Cases When Your Chat Agents Are Off the Clock
Where: This change applies to Lightning Experience and Salesforce Classic in Professional, Enterprise, Unlimited, and Developer editions, using the Snap-ins code snippet version 5.0 and later.
How: Enable Web-to-Case, turn on offline support in Snap-ins setup, and create your case form. Refresh your Snap-ins code snippet and paste it into your website. If you don’t refresh and paste the snippet, offline support doesn’t work.