Make It Easy for Your External Users to Log In to Your Community with Passwordless Login
Where: This feature is available for Lightning communities and Salesforce Tabs + Visualforce accessed through Lightning Experience and Salesforce Classic. Communities are available in Enterprise, Performance, Unlimited, and Developer editions.
Who: This feature is available only for external users with the External Identity or any community license. Contact Salesforce Customer Support to use the SMS verification method (beta).
Why: Users are increasingly using their mobile devices to do their work. Some users, like retail customers and service reps, work solely on their mobile devices. Regardless of whether users are accessing a browser on their mobile device or desktop, remembering a password is inconvenient. Give your users the option to verify their identity another way. Instead of passwords, your external users can verify their identities with an email one-time password, Salesforce Authenticator, time-based one-time password (TOTP), or Universal 2nd Factor (U2F). Users can also verify their identities by text message (SMS), currently in beta.
How: Here’s a passwordless login scenario that uses an SMS text instead of a password. First, the custom login page prompts the user to sign in by entering either an email address or phone number.
The user, who previously registered to receive verification codes by text, enters the phone number. The verification code is sent to the user’s phone. After entering the verification code, the user is logged in to your community.