Lightning Communities: New and Improved Lightning Components

We added new components for use in Lightning Communities, and made existing ones even better. Give your communities access to all Salesforce field service objects. And let community members view paused flows, and resume them, in a community.

Access Field Service Data in Lightning Communities
Add any field service object to your Lightning community to share records with your partners, contractors, and customers. Previously, only work orders, work order line items, and service appointments were available in Lightning communities.
Recommend Actions and Offers to Community Members (Pilot)
Add the new Recommended Actions component to run a strategy that determines which propositions to display to your Lightning community members. Propositions can serve any purpose, such as providing a common action or a special offer. When setting up a strategy, you can determine conditions for displaying a given proposition. This component is available as part of the Einstein Next Best Action pilot.
Let Users View and Resume Paused Flows
Add the new Paused Flows component to let your Lightning community members view all the paused flows they own, resume them at a more convenient time without losing their work, or delete them. When setting up a flow, you can choose particular pause points.
Use Activity Timeline in Communities
Now you can track your open activities and activity history with the activity timeline and view them from a record information tab in your community. The activity timeline is supported for accounts, campaigns, contacts, contracts, leads, opportunities, orders, quotes, and activity-enabled custom objects.
Get More Flexibility with Calendars in Communities
Users can quickly update calendar events by dragging them to new time slots. They can also open or hide the side panel details.
Language Picker Renamed and Other Improvements
We’ve changed the name of the Language Picker component in Community Builder to Language Selector. We’ve also added a Label field, to help with accessibility and show folks what the Language Selector is doing on the page. Moreover, the button text alignment field is now a dropdown, where you can choose how the text shows on the button.
Allow Community Users to Create Cases with the Contact Support Button
We’ve added a standalone Contact Support Button component to Lightning Communities. Previously, you could only use the Contact Support Button coupled with the Ask Button component.
Easily Choose Topics, Customize the Upload Files Button Label, and More in the Case Deflection and Contact Support Form Components
We made a ton of improvements to the Case Deflection and Contact Support Form components, so your customers can find answers to their questions more quickly. Admins can now customize the Upload File button label in the Contact Support Form component to say whatever you’d like. Moreover, the Topic ID field in the Case Deflection component’s property editor is now a dropdown menu that includes the community’s featured and navigational topics, as well as any topics added by community members. The Case Deflection component now displays articles by default, and discussions previews are read-only.
Track Customer Concerns by Monitoring the Contact Support Subject Line
We’ve added the subject field (Term) to the Community Case Deflection Report custom report type. Now, you can report on subject lines that didn’t receive any helpful suggestions as customers try to contact support using the Contact Support Form component. How can this help your company? You can discover the subject lines your customers use most when contacting support, which shows the areas of your product they’re having the most problems with. Based on the results, your company can create knowledge articles or topics in a community so your customers can find answers more quickly, and highlight areas of improvement.
Let Customers Book Appointments from Your Community (Beta)
Use Snap-ins Appointment Management to let your customers book an appointment with you. After you set up Field Service and the new snap-in, add it to your community using the new Snap-ins Appointment Management component in the Community Builder.
Do More with the Snap-Ins Chat Component
You can now set a routing order for chats and display the customer’s place in line before the chat starts. If you use offline support, you can set the label that appears on the snap-in when your agents are offline. And you can add the static resource names for your external scripts and styles that you want to use to create custom chat events.
Hide the Connected Sources Tab on User Settings
In Community Builder, the User Settings component now includes a control for hiding the Connected Sources tab. If this tab isn’t useful to your community, it’s easy to put it out of the way.
Dependent Picklist to be Updated in Winter ‘19
Dependent picklists in Lightning components will be updated to function as they do in Salesforce Classic and will no longer be able to set a default value in the Winter ‘19 release. This will not break your site, but the experience will change for your customers.

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