See Activity on More Objects and Add Record Filters in Community 360

In addition to article and discussion activity, support agents can now view community activity on these objects: assets, contracts, custom objects, orders, products, and tasks. Agents can see if a customer has looked at any of these items before calling support. This knowledge helps agents give more relevant information, save customer and company time, and close cases faster.

Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Filtering of objects is available only in Lightning Experience.

How: If you have assets, orders, or products already set up in your org and are using Community 360, your support agents automatically see community activity on these objects (1). You can filter activity by the records you want to see (2).

Objects filtered in Community 360