Easily Choose Topics, Customize the Upload Files Button Label, and More in the Case Deflection and Contact Support Form Components
We made a ton of improvements to the Case Deflection and Contact
Support Form components, so your customers can find answers to their questions more quickly.
Admins can now customize the Upload File button label in the Contact
Support Form component to say whatever you’d like. Moreover, the Topic ID field in the Case
Deflection component’s property editor is now a dropdown menu that includes the community’s
featured and navigational topics, as well as any topics added by community members. The Case
Deflection component now displays articles by default, and discussions previews are read-only.
Where: This feature is available in Lightning communities, accessed through Lightning Experience and Salesforce Classic. Communities are available in Enterprise, Performance, Unlimited, and Developer editions.