Encrypt Data at Rest with Shield for Work Orders and Service Appointments
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions.
Who: Shield Platform Encryption requires purchasing Salesforce Shield. To encrypt fields, you need the View Setup and Configuration and Customize Application permissions.
- Address (Street and City only)
Field Audit Trail, a component of the Shield service package, is also now available for all fields of supported types on work orders, work order line items, and service appointments. You can define a policy to retain archived field history data, independent of field history tracking. By default, data is archived after 18 months in a production org and after one month in a sandbox org. All archived data is stored for 10 years.
How: To encrypt these fields, add them to your Encryption Policy from Setup. The Subject and Address fields support both probabilistic and deterministic encryption, while the Description field supports only probabilistic encryption.