Chatter in Lightning Communities: Direct Message Enhancements, Feed
View Count Reports, and More
Add and remove people from direct messages, filter groups by unread posts, and get a
weekly report on the top 100 posts in your community.
New Editor Brings Better Topics, Mentions, and Comments
We updated the editor in the Chatter publisher for enhanced security and faster performance. But they’re not the only benefits. For one thing, you now have styles, images, and formatting in comments and answers. For another, mentions work more efficiently in the new editor. When you start to mention someone, the selection list opens right where your cursor is instead of at the bottom of the publisher. Topics gets the same treatment. When you add a topic to a post, the topic selection list opens at your cursor rather than at the bottom of the publisher. This feature is available in Lightning communities.
Sort Discussion Global Search Results by Relevance
There’s a new sorting option for the discussion results you get from a global search: Top Questions. Top questions are the most relevant community questions based on your search query. This feature is available in Lightning communities.
Filter Community Groups to Show Unread Posts
Your community’s groups have a new feed filter, Unread Posts, to get you to unread content quickly. To see this filter, you must be a member of the group. What’s considered read? Posts you’ve liked, commented on, edited, scrolled through, or viewed in detail. This feature is available in Lightning communities.
Share Posts with a Community Group
Share a feed post with a group in your community. Click the Share link to see the new Share with Group option. Select Share with Group, and search in the share dialog for the group you’re interested in. This feature is available in Lightning communities.
Create a Report on the Top 100 Feed Item Views
Here’s another opportunity to get great insight into current trends in your community. A new primary object, Interaction Count Reports, is available for creating custom reports on the top 100 feed item views in your community. This feature is available in Lightning communities.
Direct Messages Has Better Membership Management and Navigation
Direct Messages is more fully featured with new controls for adding and removing people. If someone doesn’t have to be in the conversation, you can easily remove them. Removal cuts down on their social networking noise and yours. Also, when you navigate from a direct message notification, you’re taken right to the related message. These changes are available in Lightning communities and in Lightning Bolt solutions.
Poll Your Community
Want to get a quick tally of opinions in your community? With polling, you can. Use the Poll tab in the Chatter publisher to add a poll to a record, group, or profile feed. This feature is available in Lightning communities.
Manage Group Members in One Place
Instead of going to different pages, community members can add or remove group members, or even change their role in Manage Members. Manage Members is available in Lightning Experience and communities based on the Customer Service (Napili) template.
Change Your Email Notifications While in Your Group
Your community members can now manage email notifications right from the group page by clicking a button next to the group name. This feature is available in Lightning Experience and communities based on the Customer Service (Napili) template.
Get and Do More with Group Tiles
Viewing list views of groups as tiles now offers more information about each group: how big it is, what type it is, when it was last active, and who owns it. You can even join (or ask to join) right from the tile. Group tiles are available in Lightning Experience and communities based on the Customer Service (Napili) template.