Community Analytics: Service Community Scorecard, New User Participation Reports, and Sentiment Analysis

Service Community Scorecard is a community manager’s complete view of a self-service community. From measuring engagement to tracking search efficiency, the Service Community Scorecard helps you keep your community in tip-top shape. We’ve also added new reports to track the daily participation of community members. Turn on Sentiment Analysis to track the general mood of posts and comments in your community (pilot).