|Voice is available for an additional cost in Professional, Enterprise, Performance, and Unlimited Editions|
The call appears in a composer window, so your sales reps can multitask while they’re on a call. They can access relevant records, add call notes directly in the composer window, or create tasks, events, or other records related to the call.
Reps can also add more details after a call has ended, and the call details are logged in the activity timeline.
Optionally, your sales reps can also receive calls with Voice. Incoming calls show a list of related activities, so users have access to relevant information before they’ve even answered the call.