Lightning Voice: Make and Receive Phone Calls Right from Salesforce (Generally Available)

Use phone features without ever leaving Salesforce! Your sales reps can now make and receive calls, add call notes, and log their call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views. This feature is available in Lightning Experience only.
Voice is available for an additional cost in Professional, Enterprise, Performance, and Unlimited Editions

Note

Note

For now, we support outgoing calls to the U.S. and Canada only.

Dialing call window

The call appears in a composer window, so your sales reps can multitask while they’re on a call. They can access relevant records, add call notes directly in the composer window, or create tasks, events, or other records related to the call.

Connected call window

Reps can also add more details after a call has ended, and the call details are logged in the activity timeline.

Call ended dialog

Optionally, your sales reps can also receive calls with Voice. Incoming calls show a list of related activities, so users have access to relevant information before they’ve even answered the call.

Incoming call window