Community Management Insights Section Is Now Called Engagement

We want to make it easier for your community managers to do their job, so we rearranged some Insights reports to align with their task-based goals.
So when you want to engage and encourage growth in your community, head over to the Engagement section in Community Management to accomplish the following tasks:
  • Welcome new members
  • Help members find the right content and get their questions answered
  • Connect members with other members and groups
  • Identify curation needs, such as merging topics
  • Identify, grow, and retain MVPs in the community


You can get preconfigured Insights reports in the Salesforce Communities Management package available on the AppExchange shortly after the Summer ’16 release. This package provides preconfigured Insights that map to the pages in the Engagement section.

The Insights reports related to moderation are now in the Moderation section. These reports didn’t align with engaging a community, so we moved them. When your community managers want to protect and moderate the community, they can find what they need in the Moderation section in Community Management.

We made the following changes to navigation.
Updated Navigation Description
Icon of lightbulb Engagement
Adoption No changes.
Activity Updated. Called Engagement in the last release.
Groups Minor update. Called Group in the last release.
Topics No changes.
Files Updated. Called Content in the last release.
Self-Service No changes.
Custom Updated. Called Moderation in the last release.

We moved the Insights report related to moderation to the Moderation section. You can use this page for anything you want now.

Custom 1 No changes.
Custom 2 No changes.
Custom 3 No changes.


If you previously installed the Salesforce Communities Management package, your mapped Insights reports appear in the updated locations. However, we can’t update the Insights page labels to match our changes. We recommend that you update your Insights page labels in the Engagement section to match the changes noted in the table.