See the Contents of Posts, Comments, and Private Messages Directly in Insights Reports

We want to save you time. So we now display the contents of posts, comments, and private messages directly in Insights reports. Seeing the contents of these flagged items means you can quickly identify whether the content is inappropriate and act immediately.
Screen capture of Insights report that displays the contens of comments.


Install the Salesforce Communities Management package available on the AppExchange shortly after the Summer ’16 release. If you previously installed the package, only reports that include the Content or Body fields display the contents. You can add these fields to your existing reports.

To see the contents of private messages, users need the “Moderate Communities Chatter Messages” permission.

With actionable Insights, we’re saving you even more time. Now that you can see the flagged content directly in the report, you can take direct action from the report. For example, you can delete multiple posts from spammers at once directly in the Insights report.