|Available in Salesforce Classic|
|Available for an additional cost in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud|
The latest version of the managed packages includes the following new capabilities:
- Use the service scheduling optimizer to automatically schedule all unscheduled services in a way that maximizes the efficiency of your workforce.
- Access the managed packages in Salesforce’s 32 fully supported languages.
- Define customers’ visiting hours to indicate when their services can be scheduled.
- Swiftly schedule, dispatch, and track emergency appointments with the new Emergency Chatter action on services, which includes a real-time map view.
- Schedule services that span multiple days.
- View a resource’s monthly schedule and capacity with the new monthly view in the dispatcher console.
- Schedule services, view traffic data, view optimized routes, and expose additional data in the map view.
- Color-code scheduled services and enjoy more sophisticated filtering in the Gantt.