Meet Field Service Lightning, your new field service hub in Salesforce. Schedule appointments, dispatch technicians based on skill level and location, and resolve customer issues in one seamless, mobile-friendly user interface. This feature is available in Salesforce Classic and all versions of the Salesforce1 mobile app.
|Available for additional purchase in: Enterprise, Performance, Unlimited, and Developer Editions|
Field Service Lightning includes a bevy of features that serve field service dispatchers, admins, and technicians on the go.
- A dynamic scheduling console gives dispatchers and supervisors a bird’s-eye view of all scheduled service appointments
- Smart scheduling capabilities account for technician skill level, travel time, location, and other service factors
- Out-of-the-box triggers allow for easy customization of your scheduling and display preferences
- A robust toolbox of custom objects, work rules, and scheduling policies help you define your ideal scheduling model
To learn more about Field Service Lightning, see Getting Started with Field Service Lightning or get in touch with your Salesforce representative.