Delete Outbound Posts on Google+ and Sina Weibo (Pilot)
Agents can now delete outbound comments in Google+ and Sina Weibo.
Google+ and Sina Weibo for Social Customer Service are currently available to select
customers through a pilot program. To be nominated to join this pilot program, contact Salesforce. Additional terms and conditions may
apply to participate in the pilot program. Please note that pilot programs are subject to change,
and as such, we cannot guarantee acceptance into this pilot program or a particular time frame in
which this feature can be enabled. Any unreleased services or features referenced in this
document, press releases, or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make their purchase
decisions based upon features that are currently available.
Agents can protect brand messaging and image by allowing Google+ comments and Sina Weibo
replies and comments that contain mistakes or inappropriate language to be deleted.