Access Salesforce Knowledge Articles with Salesforce1 for Android (Beta)

A beta version of Salesforce Knowledge is now available in version 7.3 of the Salesforce1 downloadable app for Android. Users can search for and read knowledge articles, see articles related to cases, and read comments in article feeds. The Salesforce1 mobile browser app has included Salesforce Knowledge support (generally available) since the Summer ’14 release.

Salesforce Knowledge is available in Performance and Developer editions.

Salesforce Knowledge is available for an additional cost in Enterprise and Unlimited editions.

Note

Salesforce1 for Android, version 7.3 contains a beta version of Salesforce Knowledge that is production quality but has limited functionality. For a list of limitations when using articles in Salesforce1 for Android, see Salesforce1 Differences from the Full Salesforce Site.

Users access articles from the Recent section of the Salesforce1 navigation menu. Look for Knowledge Article Versions in Salesforce1 for Android or Articles in the mobile browser app. To locate this item, it may be necessary to expand the Recent section by tapping Show More. Salesforce Knowledge is automatically included in the navigation menu as part of the Smart Search Items element. See “Salesforce1 Mobile App Navigation Menu” in the Salesforce Help for information about how the navigation menu is populated.