|Available in: Enterprise, Performance, Unlimited, and Developer Editions with a Service Cloud license|
Add and Insert instructions append the specified value or text to the field, but do not delete any values or text already in the field.
When a macro runs an Add or Insert instruction on a single-line field, the new value is appended to the existing values. When the field is a multi-line field, such as an email body field, the macro inserts the specified value at the cursor position in the field.
You can create a macro to insert Quick Text into a Community post. In Community actions, the “Insert” instruction is useful because you can retain the @mention and add text after it.