New User Permission for Creating and Running Macros That Users Can’t Undo

Some macros perform actions that can’t be undone, such as sending outbound emails to customers or updating a case status. Previously, any administrator or support agent with the Create Macros permission could create and run macros that performed irreversible actions. Now, administrators and agents must have the Manage Macros Users Can’t Undo user permission to create, edit, and run macros that contain instructions for performing irreversible actions.
Available in: Enterprise, Performance, Unlimited, and Developer Editions with a Service Cloud license

The Manage Macros Users Can’t Undo user permission controls whether users (including administrators) can create, edit, and run macros that contain instructions that perform irreversible actions. Administrators and agents without this permission can still share, clone, or delete macros that contain such instructions, as long as they have the required permissions for these actions. Administrators and agents without this permission can still create and edit macros that don’t contain instructions for performing irreversible actions, provided they have the required permissions for creating and editing.

To enable this user permission, from Setup, click Administer | Manage Users | Permission Sets. Under App Permissions | Call Center section, select Manage Macros Users Can’t Undo.