Extreme Makeover: Live Agent Edition

Live Agent has a fresh look to help you read chats and find actions faster.

A few highlights:

  • Different-colored text backgrounds to help you distinguish each participant in the chat.
  • A rearranged interaction pane, bringing the most-used actions closer to the left.
  • Updated icons and colors on the chat tabs.
  • Shortened tab text to help you quickly tell chats apart.

(Don’t worry, there aren’t any functional changes with this visual update, so all your agents’ tools work the same.)

Live Agent Experience Updates