Extreme Makeover: Live Agent Edition
Live Agent has a fresh look to help you read chats and find actions faster.
A few highlights:
- Different-colored text backgrounds to help you distinguish each participant in the chat.
- A rearranged interaction pane, bringing the most-used actions closer to the left.
- Updated icons and colors on the chat tabs.
- Shortened tab text to help you quickly tell chats apart.
(Don’t worry, there aren’t any functional changes with this visual update, so all your agents’ tools work the same.)