Block Unwelcome Chat Visitors by IP Address
You can enable your agents to block chat requests from specified IP addresses while they work in the console. For example, if a customer is using abusive language or sending spam messages, the agent can block that user from starting a new chat.
As an administrator, you can block either individual IP addresses or IP ranges on the Block Visitors setup page.
Blocked visitors will see a message indicating that chat isn't available.
If a customer attempts to request a chat from a blocked IP address, the chat won't enter a queue, nor will it be routed to agents. In addition, you can modify or delete blocking rules.