Block Unwelcome Chat Visitors by IP Address

Help your agents avoid troublesome customers by blocking chats from specified IP addresses.

You can enable your agents to block chat requests from specified IP addresses while they work in the console. For example, if a customer is using abusive language or sending spam messages, the agent can block that user from starting a new chat.

As an administrator, you can block either individual IP addresses or IP ranges on the Block Visitors setup page.

Blocked visitors will see a message indicating that chat isn't available.

If a customer attempts to request a chat from a blocked IP address, the chat won't enter a queue, nor will it be routed to agents. In addition, you can modify or delete blocking rules.

For more information on blocking chats, see “Let Your Agents Block Visitors by IP Address” and Create an IP Blocking Rule.