Link to an Article in Social Customer Service

With the Summer ‘15 release, Social Customer Service agents can insert a link to an publicly available article in the Social action in the case feed.

While using the Social action in the Service Console, agents can choose the Share Article Link on a public article (either the article search widget, the attached articles, or the Knowledge sidebar). The link is pasted in the content of the Social action.

Adding an article link in the social action.


Inserting an article link into Social Customer Service isn’t supported in Internet Explorer 7.