Other Changes for Salesforce Knowledge

Learn about other changes that affect your Salesforce Knowledge users.
Synonym Group Limit Increased
You can now add up to 1,000 synonym groups. Previously, you could add only 300.
Article File Fields in Salesforce1 and Communities

Agents and customers can now see attachments in the file field of an article in Salesforce1 and Communities. This is especially important when the content references something in an attached file that is not well understood without accessing the file.

Editor Upgrade

The CKEditor was upgraded across all objects, including articles, to version 4.4.6.