Get excited for a smarter Service Cloud. Dive into your Einstein Article Recommendation model in a new scorecard, and deliver data from standard and custom objects in Einstein Bots. Field Service streamlines the scheduling experience with point-to-point predictive routing, appointment matching for shifts, and alerts when your mobile worker arrives. With setup enhancements and new productivity tools in Service Setup Assistant, Service Cloud Voice, and Knowledge, you get more time to focus on your customers.