Supercharge the Template Bot with Included Intent Data (Beta)

The Template Bot is even smarter with included intent data. Now, your bot can build a model in the background, allowing the bot to process customer inputs right away. Plus, a new behind-the-scenes guide gives a detailed view of each component so you can learn to build a great bot experience.

Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to Salesforce orgs with both the Service Cloud and Chat user licenses, or to orgs with Digital Engagement user licenses. Each applicable org is provided with 25 Einstein Bots conversations per month for each Chat or Digital Engagement user with an active subscription. This feature requires the following permissions: Customize Application OR Modify Metadata OR Manage Bots.

How: New bot users can click Create a New Bot on the Bot main page to launch Guided Setup. Users with existing bots can click New on the Bot main page. Intent data is only included on newly created bots.



Any use of this beta feature is subject to the Beta Services terms at Agreements and Terms.