Store Multiple Contact Points and Customer Consent Information

To help you better reach your customers, you can now specify multiple email addresses or phone numbers for an individual or person account. Previously, our data model only allowed for one phone number or email to be associated to a single customer. Now, using contact point email and contact point phone, you can also add details such as the best time to reach out to a contact or how they prefer to be contacted. Plus, you can reference these records from a contact point consent record to store your customer’s consent to being contacted this way.

Where: This change applies to Salesforce Classic and Lightning Experience in all editions.

How: Contact point phone and contact point email are displayed on the Individual object's layout by default. You must add them to the Account object's layout in Object Manager.