Welcome to the New Salesforce Mobile App

The new Salesforce mobile app is going prime time! The new app debuted in Winter ’20. In Spring ’20, all active Salesforce mobile app users, including Salesforce Classic and Lightning Experience users, get upgraded to the new Salesforce mobile app. Admins get access to more customization options. End users get an intuitive UI, faster performance, and familiar Lightning features that make switching between desktop and mobile easier than ever.

Where: This change applies to Lightning Experience, Salesforce Classic, and the Salesforce mobile app for iOS and Android in all editions, except Database.com.

When: Lightning-powered customization options will be available when Spring ’20 rolls out to your org. If your users are running the most recent version of the Salesforce mobile app available in the App Store or Google Play, they’ll see improved navigation and Lightning features. All other changes, including Einstein Voice Assistant (Beta), search Recommended Result, and the Einstein Analytics navigation item, will be available in a mobile app update the week of February 17, 2020.

Why: In Spring ’20, you get everything from Winter ’20 with a few enhancements, based on your feedback.

The new Salesforce mobile app is yours, automatically
You don’t have to turn on your Lightning Experience org preference or assign the New Salesforce Mobile App user permission to access the new app admin or end-user experience.
Essentials is now supported
Essentials users, rejoice! It’s your turn to experience the productivity-boosting functionality and styling of the new Salesforce mobile app.
The navigation bar is more customizable
In a Lightning app, the first four items of your mobile navigation bar reflect the first four tabs of your desktop navigation bar. In the Mobile Only app, the first four items of your mobile navigation bar reflect the first four tabs in your mobile navigation menu. Previously, all but the first item in the navigation bar was fixed.
Notifications, search, and favorites have new homes
You can search and view notifications from the top right of the mobile app. You can view your favorites list from the profile menu. Previously, the search, notification, and favorites list icons were located in the navigation bar.