Lightning Scheduler: Guest User Scheduling,
for Lightning Scheduler, and Simplified Setup
Extend appointment scheduling to guest users, and install
Einstein Bot to use Lightning Scheduler with Chat or SMS.
Let Guest Users Schedule Inbound Appointments
Unauthenticated guest users can use Lightning Scheduler’s self-service interface to schedule appointments. Lightning Scheduler now includes guest user security enhancements to Lightning Scheduler objects and the Inbound New Guest Appointment standard flow template. The enhancements for guest users also include a new Enable Guest User attribute on the Review Service Appointment flow screen component.
Simplify Setup with Lightning Scheduler Setup Assistant
Lightning Scheduler Setup Assistant provides a one-stop interface with built-in examples for admins to configure Lightning Scheduler. This feature steps admins new to Lightning Scheduler through setup and includes a progress indicator.
Pair Lightning Scheduler with Einstein Bots
Chronos, the new Einstein Bot for Lightning Scheduler, allows customers to schedule, view, reschedule, and cancel their Lightning Scheduler appointments using Chat or SMS. Chronos is an unmanaged package available on AppExchange that’s configurable to fit any business process and includes pre-trained natural language for scheduling intents.
Enforce Skill Matching
Lightning Scheduler now enforces skill and skill-level matching for service resource appointments.
Access a Service Appointment from an Assigned Resource
Now your users can traverse between a service appointment and a Salesforce event. This change reduces the number of clicks necessary to view or delete a service appointment related to an event on the Salesforce calendar.
Do More with Lightning Scheduler API Calls
Lightning Scheduler has two new APIs and both a new field and added functionality for the get appointment slots API. Create service appointments or get service territories with Lightning Scheduler’s new API calls. Use the new primaryResourceId field to specify a primary resource when getting appointment slots for multi-resource scheduling.