Add Videos to Docked Prompts

If you have a short video that illustrates a complex process or drives your message home, now you can easily add it to your prompts. The video previews inside the docked prompt.

Where: This change applies to Lightning Experience in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions.

How: From Setup in Lightning Experience, enter In-App Guidance in the Quick Find box, and then select In-App Guidance.

When adding a video to a docked prompt, enter the URL specified in the src attribute listed in the embed code from the video host.

Video Embed URL

Users watch the video within the docked prompt, in the expanded docked prompt, or full screen.

Preview of video in docked prompt