Einstein Voice Assistant: Get More Done on the Run (Beta)
Where: This feature is available in the new Salesforce mobile app for iOS and Android in Professional, Enterprise, Unlimited, and Developer editions. Setup for this feature is available in Lightning Experience.
When: You can use Einstein Voice Skills to create voice skill sets right away. Your changes become visible to mobile users the week of February 17, 2020.
Who: Einstein Voice Assistant will initially be available to most orgs already using an Einstein product. Within eligible orgs, users with a Salesforce license can use Einstein Voice Assistant.
Why: With Einstein Voice Assistant, Salesforce users can talk to their Salesforce org, driving productivity and adoption of Salesforce from anywhere. For example, sales reps can make on-the-go updates and create contacts and leads. Field agents can log service notes and follow-up tasks. And Salesforce admins and developers can build these custom voice experiences with clicks not code.
How: To get started, find Einstein Voice Skills in Setup. Then create a voice skill set with skills tailored to a user profile’s most common tasks.
After you create a skill set, your users will see the available skills when they open Einstein Voice Assistant in the Salesforce app. To use a skill, the user can tap it. While using a skill, the user can speak or type their responses.